Privacy Policy
Last updated: January 2026
1. Information We Collect
When you purchase a subscription or request a free trial, we collect your name, email address, and payment information. We may also collect your IP address and device information for fraud prevention and service delivery purposes.
2. How We Use Your Information
We use your information to: deliver your IPTV subscription credentials via email; process payments securely; provide customer support; send service-related notifications; improve our service. We do not sell your personal data to third parties.
3. Data Storage & Security
Your data is stored on secure, encrypted servers. We use industry-standard SSL encryption for all data transmission. Payment card details are processed by our payment provider and are never stored on our servers.
4. Cookies
We use essential cookies to operate our website and analytics cookies to understand how visitors use our site. You can disable non-essential cookies in your browser settings.
5. Third-Party Services
We use third-party services including payment processors and analytics tools. These services have their own privacy policies. We ensure all third-party providers comply with applicable data protection laws.
6. Your Rights (GDPR)
If you are in the UK or EU, you have the right to: access the personal data we hold about you; correct inaccurate data; request deletion of your data; object to processing; data portability. To exercise these rights, contact us via the details below.
7. Data Retention
We retain your personal data for as long as necessary to provide our service and comply with legal obligations. Upon cancellation of your subscription, we will delete your personal data within 90 days unless required to retain it by law.
8. Contact
For privacy-related enquiries, contact us at support@oneiptv.app or via WhatsApp.